Even after you have purchased your AED we are here to serve you as our customer and ensure satisfaction. In the event that you are not satisfied with your AED purchase we have a 30 Day Money Back Guarantee.

You may return your AED for a refund, excluding the shipping and handling cost, if you are not satisfied with your purchase within 30 days of delivery. You must meet the following in order to be eligible for a refund.

• You must first call AED Masters at 1-888-808-9567 to request a refund
  
• AED must be in original packaging
  
• All the accessories and manufacturer documentation must be present with the AED device
• If item was purchased via credit card, your refund will either be returned back into your credit card or will be returned via company check (at discretion of AED Masters).
• All refunds are subject to a refund fee.
  
• The AED must be in new condition (ALL RETURNS ARE SUBJECT TO INSPECTION)

** CANCELLED ORDERS: If you purchase an incorrect product or need to cancel your shipment after ordering we will refund you in full IF the item has not been shipped. If you cancel your order AFTER the product has already been shipped from our warehouse, you will need to cover the shipping charges to send the item back to AED Masters. You will need to send it back UPS ground. Please call at 1.888.808.9567 to cancel an order.